Frequently asked questions
Can I order online?
Sadly not. Due to the bespoke nature our furniture is made, plus the thousands of fabrics and hundreds of leathers we offer, it is impossible to offer this service online. We prefer that customers visit our showroom, sit on lots of different models, take time selecting the right fabric, or leather and choose the right cushion comfort, to ensure that they get their perfect sofa and that they are delighted with it when it is delivered. Do you really want to order a sofa online and risk that you may not be happy with it when it arrives?
Where can I see your furniture?
We have a showroom based in Long Eaton in the East Midlands where our furniture is made. We do not have a showroom in London, which is one of the reasons our sofas are so competitive.
Our Long Eaton factory showroom is over 5,000 sq ft and is set over two floors. It is also joined to our workshop, so if you visit us on a weekday you are welcome to have a tour of the factory and see our beautiful furniture being made.
What is your typical delivery time?
Our furniture is typically manufactured within 4 to 6 weeks from order. We generally allow an additional two weeks for delivery to the majority of the UK mainland, therefore most orders are delivered within 6 to 8 weeks.
How is your furniture delivered?
Our furniture is delivered nationwide to the UK mainland. More details on our delivery.
Can I supply my own fabric?
Of course you can. We regularly manufacture our furniture in customers own material, as long as it is suitable for upholstery use and complies to the current UK furniture & fire regulations. In some cases, we may require certification. Please contact us for prices and metres required.
Can I see your furniture being made?
Yes you can, it is something we encourage you to do. Visit our Long Eaton factory showroom Monday to Friday and we will be delighted to show you around our workshop and you can see our furniture being made.
Do you offer a re-upholstery service?
Yes, it is something we do every week for our customers. If you are tired of your fabric, want a new look, but love the comfort of your existing furniture then we can help. Please contact us for a quotation.
If I have a picture, or photo of a sofa I have seen elsewhere, will you make it?
Sadly, not. All of our designs are registered and we are strongly against the copying of other designs. Some companies may say they will do this for you, but in effect what you will be getting is a prototype.
Construction & Guarantees
Is your furniture guaranteed?
Our frames come with a 30 year construction guarantee and springs have a 15 year guarantee. Quallofil Fusion seat cushion interiors are guaranteed for 5 years. For more details on our guarantees, please visit our guarantee page here:
How are your frames made?
Our frames are made by us in our own wood mill. They are hand-built using seasoned kiln-dried Beech, or birch hardwood from Europe, typically from Scandinavia, or the Baltic States. All joints are glued, screwed and dowelled for strength and all frames come with a 30 year construction guarantee.
Are your seats sprung?
All of our seats are constructed with metal springs, we do not use elasticated webbing in our seats whatsoever. We use two types of metal springs, mesh-top coil springs in some of our Classic models, with the majority of models having high-gauge tempered steel no sag/zig-zag springs. Our springs come with a 15 year construction guarantee along side our frames.
Do you offer different leg and feet options?
The majority of models have the option of a dark, or light wood finish. Legs with castors are available with a brass, or chrome finish and without castor if you prefer. We can also offer alternative leg styles on some of our models and work with a few component suppliers where different legs can be purchased off the shelf, for example metal legs.
What cushion filling options do you offer?
We offer our customers a wide range of cushion interior options to get the comfort just right. Seat cushions are available in foam, fibre and feather. We have two standard seat grades of foam, but we can also order softer, or firmer grades from our cushion supplier if necessary. Fibre cushions can be either Wellman, or Quallofil Fusion. Models that have coil-springs can have the option of 100% duck feather seat cushions and we also offer a fibre with duck feather sprinkle seat cushion on all models. Back cushions are available in 100% fibre, 100% duck feather, Quallofil Fusion or fibre with feather sprinkle.
Do you offer any special finishes?
Yes, for a small extra charge, all of our furniture can be custom-made with the following special finishes to make it unique: contrast piping, buttoning, studding, skirts/valances and traditional trimmings such as piping cords and fringes.
Can I have it made to a special size?
Yes, for a small extra charge, all of our furniture can be made to a bespoke length/width. On some models, we can also alter the depth and height. Our corner-units come in various standard size configurations, however these can be built to exact sizes to fit your room perfectly.
If you have a question but do not see it here, please send it to us and we will get back to you with an answer.