Terms and Conditions | Long Eaton Sofas

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Long Eaton Sofa’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Terms and Conditions of Sale

Statutory Information About Us

We are P F Collections Ltd registered in England. Our company registration number is 3342258 and our registered office is Oakleaf House, Acton Road, Long Eaton, Nottingham NG10 1FU. Our VAT number is GB 520 5720 81.

We trade as Long Eaton Sofas which is the registered Trade Mark of P F Collections Ltd and operate a website www.longeatonsofas.com. The purpose of the website is to showcase the bespoke upholstered pieces we manufacture for UK residents and invite customers to visit our showroom. Due to the bespoke nature of the upholstery we manufacture, customers select and personalise their furniture. We do not invite or accept orders online and therefore the delivery and returns policies required under the UK distance selling regulations will not apply to any contract to purchase from us.

Therefore, once the manufacturing and delivery has been completed there is no statutory right to cancel, amend or return your order. However, this term and condition does not affect your statutory rights under the Consumer Rights Act 2015 related to defective products.

Amendments and Cancellations

After placing your order, you will receive an order confirmation via email. The confirmation is our acceptance of your signed order and non-refundable deposit and forms the basis of a binding Contract of Sale between yourself (the purchaser) and P F Collections Ltd trading as Long Eaton Sofas.

The confirmation is an important document. The confirmation details the specific requirements of your order. Size, choice of fabric, choice of cushion interiors, choice of legs and feet and their colour, together with any other specific instructions you have given us to personalise your furniture even further. The exact details on the confirmation will be issued as the manufacturing document for your order to be made to those instructions. Therefore, it is important that it is carefully checked by you against the order you placed and that you advise us of any errors or omissions or any further changes you require.

Once materials (particularly fabrics) have been ordered or delivered to us we are unable to accept changes or cancellations without some cost to you. Occasionally, fabric suppliers will accept return of fabrics but they will levy restocking charge, the cost of which would need to be met by you.

A non-refundable deposit of 50% of the total order value including delivery charges and VAT is payable on placing the order. The final balance is payable before the delivery can be made. Payment is accepted by most debit and credit cards or by direct transfer to our bank. American Express credit cards are not accepted. If you decide to cancel the order, we may accept your cancellation but in all cases we will retain your non-refundable deposit to cover the costs we have incurred.

To cancel the contract, you must let us know in writing to our registered office or by email to mail@longeatonsofas.com stating the reason you wish to cancel and that you accept the retention of your non-refundable deposit to cover the costs we have incurred. This term does not affect your statutory rights.


The anticipated manufacturing date is given as a week number (please consult your diary). Time of manufacturing and delivery is not of the essence in these terms and conditions. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any delay. Occasionally, the fabrics and special materials you have chosen may not be available with the supplier. If this should happen, we will advise you of a new manufacturing date and also give you the option to select an alternative material or to wait for your original choice to become available.


Once your furniture has passed quality control inspection it will be photographed for our QC records and wrapped ready for our appointed delivery company to collect and carry out the delivery to you. This can be from 5 to 15 working days dependent on the area of the country you reside and the number of orders the transporter has for your area.

Delivery costs for a dedicated two-man delivery are expensive but necessary to ensure the safe transit and installation in to your home. Therefore, the delivery company will collate deliveries from ourselves and other companies to make an economical delivery load to your area so that the cost is reasonable for each customer. Please try as much as possible to accept the appointment you are offered when the transport company make contact as they may not return to your area again for some weeks. Deliveries are arranged on Monday to Friday due to the transport regulations which limit the number of hours a driver can work.


Please ensure that you check the dimensions for access including the gap between your door frames, ceiling heights, width of hallways, corridors, stairs and corners. When you placed your order, we asked you to confirm that the furniture you ordered is the correct size for your needs and that the delivery company will be able to access your property and the room of your choice.

Your furniture will be made to your size and specification. It is important that you are sure that there is adequate access to your property and that the furniture can be delivered in to the room of your choice. Our delivery company will make every reasonable effort to deliver your furniture in to the room of your choice, however deliveries are strictly regulated by Health and safety regulations. Returns cannot be accepted if the delivery company cannot get the furniture in to the room of your choice.


The delivery crew will place the furniture in the room of your choice, unpack the furniture and place it where it needs to be. They will take the packaging away for recycling unless you decide to keep it for future use. They will photograph the furniture in situ as proof of delivery or ask you to sign a delivery note that it has been delivered in good condition.

Risk and Title

Ownership and risk of the products will pass to you on delivery.

Specification and Use of our Products

Our furniture is hand-made and therefore any sizes given, published in our literature and on our website are approximate and not exact and small tolerances must be allowed for.

All our products are designed for general domestic use.

The materials (fabrics, wood, springs, foams and fillings, cushions) are all sourced from leading suppliers in the industry.

All fabrics are tested for durability and flammability to ensure that they comply with British Standards and the UK Furniture and Fire Regulations. We only supply fabrics which meet the general domestic BSI Standard Martindale rub test or above.

The hardwood we source meets European Union Trade Regulations from FSC managed forests and is kiln dried to a moisture content of between 15 and 18% to prevent any warping or twisting of the frame.

We only use tempered steel springs which are tested to withstand a pressure of 1200 lbs. We do not use any elasticated webbing in our seat platforms.

Foams, fillings and cushions are tested for durability and also meet the furniture and fire safety regulations.


We offer a 30-year guarantee on the hardwood frame that we have manufactured and 15 years on the steel springs.

This guarantee is to the original purchaser in the United Kingdom and is not transferable.

The guarantee covers general domestic use only.

What is not covered by the guarantee

The use in a non-domestic environment, business, rental property, hotel, care home, or any other business environment.

The guarantees do not apply if the products have had improper use, misuse, damaged by the purchaser or have been accidentally damaged or damaged during transport to another property.

The furniture has been altered, modified, repaired or reupholstered by any other company than P F Collections Ltd.

With the exception of the frame and springs the furniture is guaranteed for one year against faulty materials or workmanship. This guarantee does not cover fair wear and tear, misuse, lack of general care, cleaning of fabrics or failure to maintain or dress cases and interiors as advised in our care guide, fading of fabrics due to exposure to sunlight, damage by animals, infestation by insects, accidental damage of fabrics with watches, rings, bracelets, toys, damage caused by fire or smoke.

Making a Claim under this Guarantee

Please write to us at our registered address or email us at mail@longeatonsofas.com

Please provide the details of your order, copy of your invoice, address where the furniture is located and a brief description of the fault. Photographs of the fault will be useful in assessing the best and quickest way of proceeding.

If a claim is accepted, we will either request that you return small items such as cushions, footstools feet and legs to the factory, where we will be able to inspect and if possible repair the item whilst you wait or return them within a few days.

If it is not possible to establish the validity of the complaint from the information given or the photographs, we will arrange a visit for the inspection of the furniture. The visit may be from factory-based personnel or an independent specialist company who have upholstery technicians in your locality. In the event of the claim being accepted we will endeavor to repair the furniture either in the home wherever possible to avoid unnecessary transport and inconvenience of being without the furniture. If this is not possible the furniture will be transported to the factory and returned after repair.

The guarantees covers all labour and materials used to rectify any guarantee complaints. The collection and redelivery costs will be the responsibility of the purchaser.

If a claim is found to be invalid because the fault is not due to the use of faulty materials or workmanship under the guarantee, the claimant will be liable for the cost of the independent inspection report and any repairs that are required.

None of these terms and conditions affect your Statutory Rights under the Consumer Rights Act 2015.